1. Align with the rest of the organization

Health IT decisions must work in concert with the organization’s mission and vision, as well as current and future facility plans, regulatory requirements, and payment models.

2. Start with an honest self-assessment

What’s working well? What challenges are you trying to solve? Before focusing on the “how” in resolving workflow and change management problems, focus on the “why and what.” Get input from clinicians and patients for a more complete perspective.

3. Address clinician burnout

Organizations need to make sure systems are easier to use, that they’re well connected, and that people are using them in a way that’s most efficient. Every health IT decision should carefully consider the impact on users and aim to reduce clinician burden.

4. Invest for the long-term

5. Keep the patient at the center

This point is probably most important; when organizations put patients first, the rest tends to fall into place.